User Training
TEN Video Communications provides unique fast track training programmes to professional users of conferencing equipment: The benefits are
- Higher individual confidence.
- Better control of meetings.
- Higher individual efficiency in meetings.
- Higher quality individual performance values.
- Faster decision making.
- Greater corporate profitability.
To get the best from a videoconferencing network, users must be aware of the pitfalls that can attend the cultural changes videoconferencing communication demands – and know how to avoid them. Training is vital for users and support staff. Advertising the fact that videoconferencing user-training is available will lead to an increased use of the investment, minimising wastage from under-utilisation, thus fully achieving the benefits and savings for which the equipment was purchased.
Our unique approach to training helps users understand that the quality of effective video communication derives from several factors:
- Their own personal performance on-camera – so we coach them to appear with confidence, overcome on-camera nerves, be well organised and to encourage far-end involvement.
- How the room environment can assist or detract from communicating well – so we educate them in ways to control the room lay-out, lighting, décor and furnishings so these can work to their advantage.
- Taking control of their message – we coach them into being responsible for keeping their contribution CRISP and timely, and not allowing distractions or un-preparedness to take meetings over the allotted time.
- Taking control of their images – we educate users in the ways that the images they choose to show contribute to the corporate and personal branding of their company.
- Operating the handset controls – we teach users how to skilfully operate the controls, and understand how the equipment functions-menu can help them.
- Deploying peripheral equipment – we coach users in how and when to use slides, video and data from a Laptop, PC, Document camera, white board etc. and finally.
- Managing a videoconference meeting – we guide users in how to manage, control, chair and participate fully in a videoconference, giving out strong guidance to less experienced users through leadership by example.
We provide a confidential service to companies that have invested in videoconferencing equipment. Through our consultation process we ascertain their usage requirements from their equipment, design a programme to meet their needs and deliver training to their ‘champions’ of video conferencing and to the people who use the equipment both regularly or infrequently.
We inspire Confidence in the Power of the Equipment – we teach users to understand how this broadcast communication tool can work for them and to take ownership of it; to notice their improvements in communication, teamwork, and time to market. We educate them in how to use the equipment effectively. They will see the quality of their on-screen presence and presentations rise, and the resultant beneficial impact on their audiences. We persuade them to actively encourage others within their organisation to think ‘videoconferencing before travel’, so that they all may feel the benefits of the vested cost-savings and increased productivity from the equipment.