Support and Maintenance
Choosing the correct level of Service?
TEN Video Communications recognises that every business is different and that your requirements for service and maintenance at each installation can vary accordingly. We therefore offer three Service Level Agreements, or can tailor something bespoke to suit your needs precisely:
- 24 hour callout on equipment.
- An engineer within 8 working hours including best endeavours for a faster response for mission critical installations.
- Hot Swap (New for Old) on all equipment failures.
- 8.30 – 6.30 help desk support.
- Annual preventative maintenance visit.
- 48 hour callout on equipment.
- Including best endeavours faster response for mission critical installations.
- Hot Swap (loan replacement) on all equipment failures .
- 8.30 – 6.30 callout and help desk support .
- 8.30 – 6.30 help desk support.
- Engineer assisted remote installation of replacement parts.
What will it cost?
The cost of any service agreement will depend on the equipment that TEN Video Communications will be maintaining; if we have not supplied the equipment we will need to conduct an equipment audit. TEN Video Communications will therefore provide a FREE no obligation on site health check for your equipment and/or installation. To find out more, or to obtain a quotation please contact us.
Remember: no contract is too big or small and we can work with you to tailor a package to meet your needs.
Unhappy with your current service contract?
If you are currently tied into an annual service contract but are not happy with the service you are receiving we will offer a free “change over period” should you choose TEN Video Communications to ensure that you get the service you deserve.